Telehealth for Workplace Injury Care
Quality care, wherever you are.Getting help for a workplace injury should be quick and stress-free. With NIMS Health, you can see the right clinician when you need them, often on the same day. No waiting rooms, no travel, and no wasted time.All appointments happen through secure video consultations. This means our clinicians can see you, assess your injury properly, and guide your recovery with the same level of care as an in-person visit.
Why Telehealth Works
Telehealth makes recovery faster, safer, and easier.
At NIMS Health, Telehealth is not an afterthought. It is how we deliver connected, quality care to workers across Australia.
- Fast Access: See doctors experienced in workplace injuries and our in-house psychologists, often on the same day or the next day.When physiotherapy or other allied health support is needed, we coordinate with our trusted network of partnered providers.
- Effective Outcomes: For many workplace injuries, telehealth delivers effective outcomes comparable to in-person care, often with fewer delays. Certificates of Capacity and required documentation are issued promptly following consultations, supporting timely decision-making for workers and employers.
- Team-Based Care: Everyone involved in your care stays informed. Your employer, insurer, and care team can access updates through our secure system, so communication stays clear and aligned.
- Stay Connected: Get the support you need while remaining at work or at home, wherever suits you best.
When It’s Right for You
Telehealth works well for:
- Any workplace injury that is not an emergency
- First assessments and early treatment to help prevent long-term issues
- Regular check-ins and return-to-work planning
- Secure, private psychology sessions with our in-house psychologists
- Fitness for work and capacity guidance discussions
- Joint case conferences with your employer or insurer so everyone stays aligned
Safe, Secure, and Clinically Sound
Every consultation follows strict clinical standards:
- We confirm consent and identity before each appointment
- Our clinicians use structured assessments for consistency and safety
- In-person reviews are arranged without delay if needed
- All documents meet insurer and workplace requirements
- Our care aligns with the Clinical Framework for the Delivery of Health Services
- Progress is tracked using validated clinical tools such as the K10, Oswestry, and pain scales
Real Results
- Faster access to clinicians for workers in regional and remote areas
- Early intervention that helps prevent minor injuries from becoming long-term problems
- Clear documentation that helps insurers and employers act quickly
- Fewer lost-time days and faster return to work
- Higher worker satisfaction and better recovery experiences
Clinical Governance
Every consultation follows NIMS Health’s structured governance approach, designed for safe clinical decision-making and work-focused outcomes:
- Standardised assessment and documentation: Structured templates support consistent history-taking, risk screening, and clear documentation for follow-up and review.
- Consent and identity verification: We confirm the patient’s identity (to the best of our ability) and apply normal informed consent requirements, including privacy and confidentiality expectations for telehealth.
- Clinical appropriateness checks (every consult): Clinicians continuously assess whether telehealth is appropriate and arrange an in-person assessment when needed.
- Escalation pathways: If symptoms, risk, or uncertainty indicate a higher level of assessment, we escalate to urgent/emergency care or an appropriate in-person provider (as clinically indicated).
- Work-focused, insurer-ready clinical reporting: Clear, functional documentation supports return-to-work planning and stakeholder coordination (worker, employer, insurer, rehab), with patient consent governing information sharing.
- Framework alignment (compensable injury best practice): Our care approach aligns with the nationally endorsed Clinical Framework for the Delivery of Health Services used in compensable injury contexts: measure effectiveness, biopsychosocial approach, empower self-management, function/participation/RTW goals, and evidence-based practice.
- Outcome tracking (where clinically relevant): We use validated measures to track progress and guide decisions, such as pain scales, the Oswestry Disability Index (for low back pain-related disability), and the K10 (psychological distress).
The Human Difference
Behind the technology is a team that genuinely cares. Our clinicians understand both medicine and the workplace. Every recovery plan is practical, built around your real duties, and focused on helping you get back to feeling your best.
At NIMS Health, we combine experienced care, technology, and teamwork to achieve one goal: better recovery, faster.
